Shipping Policy

Order Processing

– Orders are processed within 1-2 business days (Monday-Friday) after receipt of payment.

– Orders placed on weekends or holidays will be processed on the next business day.

– You will receive a confirmation email with tracking information once your order has shipped.

Shipping Rates and Delivery Estimates

– Shipping charges for your order will be calculated and displayed at checkout.

– Delivery estimates vary depending on your location and the shipping method selected at checkout. Typically, delivery takes 3-7 business days.

– Please note that these are estimates, and actual delivery times may vary.

Shipping Methods

– We offer standard shipping via USPS, UPS, or FedEx. Expedited shipping options may be available at an additional cost.

Shipping Restrictions

– We currently ship to addresses within the United States and we only ship to certain countries.

– We cannot ship to P.O. Boxes, APO/FPO addresses, or certain states where our products may not be legal. It is your responsibility to ensure that our products are legal in your state or locality.

Order Tracking

– Once your order has shipped, you will receive a shipping confirmation email with a tracking number.

– You can track your order through the carrier’s website using the provided tracking number.

– Lost or Damaged Packages

– If your package is lost or damaged during transit, please contact us immediately at **cs@shophellomary.com**. We will work with the carrier to resolve the issue.

– Please provide your order number and tracking information when contacting us.

Return Policy

Return Eligibility

– We accept returns of unopened, unused products within 30 days of the delivery date.

– To be eligible for a return, the product must be in its original packaging and condition.

Return Process

1. Contact Us: Email us at cs@shophellomary.com with your order number and reason for the return.

2. Receive Return Authorization: We will respond with a return authorization and instructions for returning your product.

3. Ship the Product: Pack the product securely and ship it to the address provided in the return authorization. You are responsible for return shipping costs.

4. Inspection and Refund: Once we receive the returned product, we will inspect it. If the return is approved, we will process a refund to your original payment method within 7-10 business days.

Non-Returnable Items

– Opened or used products

– Products purchased on sale or with a discount code

– Gift cards

Exchange

– We do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.

Defective or Incorrect Products

– If you receive a defective or incorrect product, please contact us within 7 days of delivery at cs@shophellomary.com. We will arrange for a replacement or refund at no additional cost to you.

Refunds

– Approved refunds will be issued to the original payment method within 7-10 business days after we receive and inspect the returned product.

– Shipping costs are non-refundable.

Product Satisfaction

For new customers, we recommend trialing our products with the smallest available quantity (usually 3.5 grams) when exploring a new strain or product. This allows you the opportunity to gauge the product effects and determine if a specific strain or product tier aligns with your expectations before making a more significant investment.

It’s important to remember that we cannot offer a money-back guarantee, as the effects of hemp-derived products can vary significantly among individuals. Our products are consumable goods, and for safety and compliance reasons, we cannot accept returns or offer refunds once a product has been opened or used.

Contact Information:

If you have any questions or concerns about our Shipping and Return Policy, please contact us at:

Email: cs@shophellomary.com

Thank you for shopping with ShopHelloMary.com. We appreciate your business and strive to provide the best possible service.