Shipping Policy

Order Processing

– Orders are processed within 1-2 business days (Monday-Friday) after receipt of payment.

– Orders placed on weekends or holidays will be processed on the next business day.

– You will receive a confirmation email with tracking information once your order has shipped.

Shipping Rates and Delivery Estimates

– Shipping charges for your order will be calculated and displayed at checkout.

– Delivery estimates vary depending on your location and the shipping method selected at checkout. Typically, delivery takes 3-7 business days.

– Please note that these are estimates, and actual delivery times may vary.

Shipping Methods

– We offer standard shipping via USPS. Expedited shipping options may be available at an additional cost.

Shipping Restrictions

– We currently ship to addresses within the United States and we only ship to certain countries.

– We cannot ship to P.O. Boxes, APO/FPO addresses, or certain states where our products may not be legal. It is your responsibility to ensure that our products are legal in your state or locality.

Order Tracking

– Once your order has shipped, you will receive a shipping confirmation email with a tracking number.

– You can track your order through the carrier’s website using the provided tracking number.

– Lost or Damaged Packages. All items purchased from us are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon delivery to the carrier. We are not responsible for items lost in transit, items sent to the wrong address, products seized by customs or government agencies nor international fees charged by your country or third parties.

– If your package is lost during transit and you opted for the Route Shipping Protection, you can submit claims directly to Route via the link in the email sent once your order was placed. We disclaim all liability for packages once they are in the possession of the carrier. Under Route “Lost Items Policy” – an item is considered “lost” if it is never reported as “delivered,” and if 7 days have passed since the last tracking status update for domestic shipments, and 20 days for international shipments, including Canada. A claim must be filed within 30 days of the last tracking update.

– Please provide your order number and tracking information when contacting us.

Damage During Shipping

– Be sure to check your order carefully once it arrives for any shipping damages. If you opted for the Route Shipping Protection, you can submit claims directly to Route via the link in the email sent once your order was placed. Route claims for damaged items must be placed within 15 days of the confirmed delivery date. Photos of damage must be included in the claim.

Return Policy

Return Eligibility

– We accept returns of unopened, unused products within 30 days of the delivery date.

– To be eligible for a return, the product must be in its original packaging and condition.

Return Process

1. Contact Us: Email us at cs@shophellomary.com with your order number and reason for the return.

2. Receive Return Authorization: We will respond with a return authorization and instructions for returning your product.

3. Ship the Product: Pack the product securely and ship it to the address provided in the return authorization. You are responsible for return shipping costs.

4. Inspection and Refund: Once we receive the returned product, we will inspect it. If the return is approved, we will process a refund to your original payment method within 7-10 business days.

Non-Returnable Items

– Opened or used products

– Products purchased on sale or with a discount code

– Gift cards

Exchange

– We do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.

Defective or Incorrect Products

– If you receive a defective or incorrect product, please contact us within 7 days of delivery at cs@shophellomary.com. We will arrange for a replacement or refund at no additional cost to you.

Refunds

– Approved refunds will be issued to the original payment method within 7-10 business days after we receive and inspect the returned product.

– Shipping costs are non-refundable.

Product Satisfaction

For new customers, we recommend trialing our products with the smallest available quantity (usually 3.5 grams) when exploring a new strain or product. This allows you the opportunity to gauge the product effects and determine if a specific strain or product tier aligns with your expectations before making a more significant investment.

It’s important to remember that we cannot offer a money-back guarantee, as the effects of hemp-derived products can vary significantly among individuals. Our products are consumable goods, and for safety and compliance reasons, we cannot accept returns or offer refunds once a product has been opened or used.

Contact Information:

If you have any questions or concerns about our Shipping and Return Policy, please contact us at:

Email: cs@shophellomary.com

Thank you for shopping with ShopHelloMary.com. We appreciate your business and strive to provide the best possible service.